Software tools for customer relationship management (CRM) can help your small business provide excellent customer service while improving your operational efficiency. As you build close relationships with your customers, you’ll increase the amount of repeat business you get and thereby reduce the average cost of every sale. In the end, CRM systems for small business […]
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You may have seen The Office, a TV show about people working for a small-town paper company. The manager, Michael Scott, is the king of goofing off. When performance review time comes around, he talks about his personal life to each employee rather than their performance.
If you are a small business owner, you probably try to save every dime that you can. This means that you wear many hats and do many things yourself. But, there will be some things that you’re not able to do yourself, or you shouldn’t spend your precious time trying to do them. During my […]
Creating milestones is key to moving your business forward. Milestones help you reach your short- and long-term goals. As you work toward milestones, you should track your results. Use the information you collect to improve your business operations. How to set business milestones You need to plan ahead when setting milestones for your business. To […]
If you’re like any business owner, you constantly look for ways to increase productivity in the workplace. You want to get more done, motivate employees to work faster, and serve more customers. Luckily, there are many simple things you can do to boost productivity. And best of all, increasing productivity in the workplace takes little […]
Many small business owners aren’t just the boss. They’re the secretary, janitor, and marketing department all rolled into one. They wear a lot of hats, spin a lot of plates, and juggle a lot of knives—sometimes all at once!
As a small business owner, some days might feel more successful than others. As the owner and CEO of an accounting and payroll software company, I have experienced this first-hand. But, do you use quantifiable data to record your progress? If not, apply your most important KPIs (key performance indicators) to your business practices. KPIs […]
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