Author:

Rachel Blakely-Gray

As Patriot's Content Manager, Rachel is responsible for planning and creating useful, actionable content for Patriot’s marketing department.

Why Building Relationships at Work Matters (and 5 Ways to Do It)

What are the key ingredients of a thriving workplace? Veteran entrepreneurs may argue that workplace efficiency depends on employee engagement and retention. And if you want to boost engagement and retention, focus on building relationships at work.

Should Your Company Hire a Small Business Lawyer?

You can manage many business owner responsibilities on your own, such as handling day-to-day operations and making financial decisions. But sometimes, you need outside help, such as guidance from a small business lawyer.

Business leaders building company culture.

Building Company Culture? Take These 3 Critical Steps

If you want to attract and retain employees, customers, investors, and other brand ambassadors, you need to develop an alluring company culture. But, building company culture doesn’t happen overnight.

Should You Use Business Cards for Your Small Company?

Business cards have been used by professionals for decades. As a business owner, having these cards handy might make the difference between being remembered and forgotten. But in the digital age, are business cards still relevant?

How to Improve Customer Service When You Don’t Have Time

During your entrepreneurship career, you’ve likely learned that offering stellar customer service drives traffic, purchases, and profits. But sometimes, you fall short of offering the best customer service possible. How can you improve customer service, especially when you’re a busy small business owner? Tips to improve customer service Without customers, you can’t afford to pay […]

4 Ways to Increase Collaboration in the Virtual Workplace

Most businesses encourage collaboration in the workplace as a means of driving productivity, engagement, and innovation. Employees can collaborate during meetings, over lunch, or at business get-togethers. What does business collaboration look like to you? When you think of team collaboration, you might not picture remote employees working with other remote employees or in-house staff. […]

How to Pursue Customer Conflict Resolution With a Level Head

When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]

5 Tips for Handling Difficult Conversations at Work Like a Pro

Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]

Man looking at a poster board with small business marketing ideas

4 Tips for Devising an Effective Small Business Project Management Plan

In business, setting goals and working to achieve them is a constant. Business projects require different amounts of work, staff involvement, and budgets. To make sure you set goals for projects on a case-by-case basis, you can create small business project management plans. Learn about project management basics, why it’s important for small businesses, and […]

How to Improve Employee Engagement

Only 32% of U.S. employees are engaged at work, according to Gallup. Without engaged employees, you’ll start to see a drop in productivity and quality of work. And, you’ll see a spike in turnover rates. You need to know how to improve employee engagement to combat these issues.