Here are the best small business articles we read in July. We hope you find this advice for business owners as interesting and useful as we did.
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Rate This Article 10/10: What Does CSAT Stand For?
With all the choices that customers have, keeping them happy is more important than ever. Unhappy customers may leave for other businesses and/or give you negative reviews online. Customer satisfaction scores, or CSAT scores, are a quick and easy way to check in with your customers and see how they feel about your business or […]
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Sign on the Dotted Line: Types of Contracts in Business
Contracts are legally binding agreements made between two parties. For a business, contracts help make sure you get what you pay for and can protect you from certain liabilities. As a business owner, you’ll come across a wide variety of contracts. Read on to learn about types of contracts in business. What is a contract? […]
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Patriot’s Picks: The Best Small Business Articles
Here are our top article picks for the month of June. We hope you find them as useful and interesting as we did.
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Please Hold. How Important Is Customer Support, Anyway?
You’ve probably been on hold with a customer support representative before. And, sadly, it may not have gone great. You aren’t alone. Thirty-three percent of callers report that being placed on hold is the most frustrating part of customer service. Calls to customer service can be long and complicated, and emotions can get hot. But […]
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What is Merchandising: The Definitive Guide to Merchandising in 2022
Maybe you’re planning on opening up a new store or you just need to spruce things up for the upcoming season. Whatever questions you have about merchandising, we’ve got you covered. Read on to learn exactly what is merchandising and how to harness its power both in-store and online for 2022.
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Patriot’s Picks: The Best Small Business Articles
Here are our top article picks for the month of May. We hope you find them as useful and interesting as we did.
Read More Patriot’s Picks: The Best Small Business Articles![photo collage featuring Flights Wine Bar in Bend, Oregon, and owners Kelsey and Kent](https://smallbusiness.patriotsoftware.com/wp-content/uploads/2022/05/flights-wine-featured-image-final-768x434.jpg)
Relax, Recharge, & Wine Down at Flights
Kelsey Daniels co-owns Flights Wine Bar with her husband, Kent. Flights Wine Bar, located in Bend, Oregon, went from pipe dream to reality after Daniels quit her job in film production to pursue her passion.
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How to Adopt a Social Media Policy for Employees That Defines Roles & Sets Boundaries
Over 70% of adults in the U.S. use social media. And among businesses with over 100+ employees, 92.1% of U.S. marketers use social media. With such high social media usage nationwide, businesses can benefit from having guidelines in place. So if you don’t have one already, it’s time to implement a social media policy for […]
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6 Office Design Ideas [+ Tips] to Take Productivity Up a Notch
The key to productivity is engagement, consistency, focus, organization, and … design? Actually, yes. An employee’s happiness goes hand in hand with productivity. And as we all know, it’s the little things in life.
Read More 6 Office Design Ideas [+ Tips] to Take Productivity Up a Notch