Small Business Blog

Small Business Tips and Training

The Importance of Gratitude and How to Show it to Your Customers

Getting a small business up and running is a pretty big feat. To do so, you probably needed help from a lot of people, including your family and friends, investors and lenders, and employees. But to keep your business afloat and continue meeting payroll, you need customers. Without customers, you wouldn’t have a business. Customer […]

What You Need to Know About Cyber Security Monitoring for Small Businesses

For several months this year, the world of finance, as well as the world of information technology, have been buzzing about a cyber security controversy. A major credit reporting agency was recently under a cyber attack that resulted in one of the worst leaks of personal information in history. Birth dates, social security numbers, addresses […]

Employee Satisfaction vs. Employee Engagement

Employers aim to build talented and dedicated workforces. You might ask the employees on your payroll how they like working at your company. Though you want satisfied workers, happy employees aren’t necessarily productive. You need to understand employee satisfaction vs. employee engagement.

Learn good reasons to take on business debt.

3 Reasons to Take on Business Debt (and 2 Reasons to Avoid It)

At some point, your small business will need more money. You’ll need more space, inventory, or equipment and there won’t be enough money in your business bank account. When you get to this point, you need to take on debt. Don’t think of business debt as bad. Learning how to get your business out of […]

Promoting Employee Engagement Improves Customer Service

As a small business owner, you want your customers to be happy. You also want your employees to be happy. But, have you ever thought about the connection between the two? Employee engagement and customer service Employee engagement and customer satisfaction are extremely related. Think about it—when employees like their jobs, they do good work. […]

How to Get Started with Small Business Employee Training

You often hear that you’re “only as good as the people you hire.” There’s no doubt this phrase is true, especially when we’re talking about small businesses. But, what you don’t hear as often is that continuing training and encouraging employee development is just as important as hiring, if not more so.

Learn the differences between CRM and marketing automation software.

What Is the Difference Between CRM vs. Marketing Automation?

Sales and marketing are undeniably intertwined. To successfully find, nurture, close, and retain leads the two departments have to work together. And to that end, it’s often assumed that the two departments can use the same software solutions to do their work. After all, the same audience members touched by marketing automation software will also […]

5 Ways Your Small Business Will Benefit From Hiring Interns

This column was originally published on Entrepreneur.com on 1/18/2017. A lot of college students are on the lookout for work experience. Many of them will seek out internships and skill-building opportunities, and chances are, at least one potential intern is likely contact your business. You might be interested in hiring interns but aren’t sure if […]

Desk Exercises That Can Relieve Tension and Fuel Engagement

For many workers, most of a standard eight-hour workday is devoted to sitting at a desk. Sitting for extended periods of time can lead to low employee engagement, productivity, and morale. If you or your employees need a boost throughout the day, try these desk exercises.

Teamwork Lessons I Learned the Hard Way…So You Don’t Have To

This column was originally published on Entrepreneur.com on 4/18/2016. Early in my career, before I became my own boss and the CEO of Patriot Software, I was a hard charging mover and shaker. I did whatever was necessary to get the job done. I took no prisoners, offered no quarter to failure, and if my […]

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