Small Business Blog

Small Business Tips and Training

How to Pursue Customer Conflict Resolution With a Level Head

When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]

Learn what might tip off an HR audit at your business.

3 Ways Your HR Data Can Induce an Audit

A human resource audit, at its core, is ultimately a good thing—even though it may not seem that way in the moment. An HR audit is designed to help you properly identify whether or not your department’s practice areas are adequate, effective, and (most importantly) legal. Essentially, they allow you to take matters into your […]

Understanding, Establishing, and Building Business Credit

Small businesses commonly cite a lack of monetary capital as a major obstacle to their development and survival. Loans offer a favorable solution to small business owners as they provide the necessary funds. They can also allow retention of control over the business. There are a variety of loans in the market including traditional business […]

5 Tips for Handling Difficult Conversations at Work Like a Pro

Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]

Learn the personal characteristics needed to become a great leader in your business.

8 Essential Personal Characteristics for Leading Your Business to Success

This column was originally published on Entrepreneur.com on 6/30/2017. People always want to know what makes a good leader. It’s normally because they’re trying to become a leader, or they’re trying to find a leader to work for their company.

Cast Your Vision With a Vision Statement

You’re the leader of your business. The visionary. The person in charge. The “Big Cheese.” Your business (and employees) will go in whatever direction you point it. So, it’s your job to cast the vision you have for your company. When it comes down to it, your business’s success depends on the vision you set […]

3 Alternative Routes to Building a Mobile App

Mobile apps can improve a company’s bottom line, customer engagement, and more. Yet, app development is an expensive process. Many small businesses may think that app development is too much for their available manpower and budget.

How to Make Meetings More Effective

No one likes to be stuck in a long meeting where nothing really gets done. And no one wants to go to a meeting that they don’t really need to be at. You shouldn’t pull people away from their regular tasks to meet about every little thing that comes up in your business. When you […]

The Price of a Bad Business Reputation

According to a 2017 consumer review survey, the majority of consumers trust online reviews. The survey has tracked consumer sentiment surrounding reviews for seven years, and the implications are just as important for massive companies as they are for micro mom-and-pop businesses. Because so many consumers are putting faith in reviews, negative reviews can have […]

How to Write a Strategic Plan

When you start a business, you’re thinking about what is going to happen tomorrow or next week. You’re probably not thinking about what you are going to do next quarter or year. But as your business grows, you need to develop more of a future focus. You need to have goals and a plan to […]

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