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During your entrepreneurship career, you’ve likely learned that offering stellar customer service drives traffic, purchases, and profits. But sometimes, you fall short of offering the best customer service possible. How can you improve customer service, especially when you’re a busy small business owner? Tips to improve customer service Without customers, you can’t afford to pay […]
Read More How to Improve Customer Service When You Don’t Have Time
More and more people are now open to remote work. In fact, a lot of them prefer working this way. A study shows that over 43% of US employees worked remotely during 2017, and the numbers show that the interest is only growing. At the same time, an increasing number of small businesses understand that […]
Read More Training Your Remote Team—Avoid These Quirky Mistakes
Without question, website authority is pivotal in getting your website noticed. Having website authority means you’re not only a reputable business, but your site provides thorough information for potential clients, you are trusted by industry experts, and most importantly—are trusted by popular search engines. When you’re a small business just beginning your online presence, 90 […]
Read More How to Build Your Small Business’s Website Authority in 90 Days
The fundamental purpose of a company website is to provide information. So, it might seem as if the more information your website provides, the better of a job it’s doing serving your company’s interests. Studies of consumer behavior, however, including time spent on-page and conversion rates, indicate this is not actually the case. Instead of […]
Read More Less Clutter, More Conversions
When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]
Read More How to Pursue Customer Conflict Resolution With a Level Head
Small businesses commonly cite a lack of monetary capital as a major obstacle to their development and survival. Loans offer a favorable solution to small business owners as they provide the necessary funds. They can also allow retention of control over the business. There are a variety of loans in the market including traditional business […]
Read More Understanding, Establishing, and Building Business Credit
Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]
Read More 5 Tips for Handling Difficult Conversations at Work Like a Pro
This column was originally published on Entrepreneur.com on 6/30/2017. People always want to know what makes a good leader. It’s normally because they’re trying to become a leader, or they’re trying to find a leader to work for their company.
Read More 8 Essential Personal Characteristics for Leading Your Business to Success
You’re the leader of your business. The visionary. The person in charge. The “Big Cheese.” Your business (and employees) will go in whatever direction you point it. So, it’s your job to cast the vision you have for your company. When it comes down to it, your business’s success depends on the vision you set […]
Read More Cast Your Vision With a Vision Statement
Mobile apps can improve a company’s bottom line, customer engagement, and more. Yet, app development is an expensive process. Many small businesses may think that app development is too much for their available manpower and budget.
Read More 3 Alternative Routes to Building a Mobile App