What are your business’s strengths and weaknesses? What about your opportunities and threats? If you aren’t able to effectively answer these questions, you need to conduct a SWOT analysis. A SWOT analysis can help you evaluate your business, institute appropriate changes, and improve operations. Learn what a SWOT analysis is, find out how to conduct […]
About Rachel Blakely-Gray
Author Archive | Rachel Blakely-Gray
When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]
Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]
In business, setting goals and working to achieve them is a constant. Business projects require different amounts of work, staff involvement, and budgets. To make sure you set goals for projects on a case-by-case basis, you can create small business project management plans. Learn about project management basics, why it’s important for small businesses, and […]
Only 32% of U.S. employees are engaged at work, according to Gallup. Without engaged employees, you’ll start to see a drop in productivity and quality of work. And, you’ll see a spike in turnover rates. You need to know how to improve employee engagement to combat these issues.
When a candidate accepts your job offer, the work isn’t over. You need to make sure new hires are happy and adjust well in the environment. New employee onboarding is an important part of acclimating new hires. The employee onboarding process can be stressful for both you and new hires. New employees need to fill […]
There are over one billion websites, and viewers tend to bounce around from site to site. One source found that 55% of visitors spend less than 15 seconds on a website. With only 15 seconds, you need to learn how to make your website stand out. Without a strong and unique website, you face high […]
Getting a small business up and running is a pretty big feat. To do so, you probably needed help from a lot of people, including your family and friends, investors and lenders, and employees. But to keep your business afloat and continue meeting payroll, you need customers. Without customers, you wouldn’t have a business. Customer […]
Employers aim to build talented and dedicated workforces. You might ask the employees on your payroll how they like working at your company. Though you want satisfied workers, happy employees aren’t necessarily productive. You need to understand employee satisfaction vs. employee engagement.
For many workers, most of a standard eight-hour workday is devoted to sitting at a desk. Sitting for extended periods of time can lead to low employee engagement, productivity, and morale. If you or your employees need a boost throughout the day, try these desk exercises.
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