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Rachel Blakely-Gray

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Small Business Saturday 2017

5 Benefits of Participating in Small Business Saturday® 2018

Small Business Saturday 2017

Sandwiched between Black Friday and Cyber Monday, Small Business Saturday® is sweeping the nation yet again. Small Business Saturday 2018 delivers a chance for small companies to tackle the holiday shopping season. Big businesses might be ramping up their marketing campaigns for the holidays, but being a part of Small Business Saturday (SBS) can position […]

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Read the best small business articles.

Patriot’s Picks: The Best Small Business Articles

Read the best small business articles.

Here are the best small business articles we read in September. We hope you find them as interesting and useful as we did.

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improve customer service

How to Improve Customer Service When You Don’t Have Time

improve customer service

During your entrepreneurship career, you’ve likely learned that offering stellar customer service drives traffic, purchases, and profits. But sometimes, you fall short of offering the best customer service possible. How can you improve customer service, especially when you’re a busy small business owner? Tips to improve customer service Without customers, you can’t afford to pay […]

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Read the best small business articles.

Patriot’s Picks: The Best Small Business Articles

Read the best small business articles.

Here are the best small business articles we read in August. We hope you find them as interesting and useful as we did.

Continue Reading
Collaboration in the Workplace

4 Ways to Increase Collaboration in the Virtual Workplace

Collaboration in the Workplace

Most businesses encourage collaboration in the workplace as a means of driving productivity, engagement, and innovation. Employees can collaborate during meetings, over lunch, or at business get-togethers. What does business collaboration look like to you? When you think of team collaboration, you might not picture remote employees working with other remote employees or in-house staff. […]

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SWOT Analysis

Get to Know Your Business With a SWOT Analysis

SWOT Analysis

What are your business’s strengths and weaknesses? What about your opportunities and threats? If you aren’t able to effectively answer these questions, you need to conduct a SWOT analysis. A SWOT analysis can help you evaluate your business, institute appropriate changes, and improve operations. Learn what a SWOT analysis is, find out how to conduct […]

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Customer Conflict Resolution

How to Pursue Customer Conflict Resolution With a Level Head

Customer Conflict Resolution

When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]

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Difficult Conversations at Work

5 Tips for Handling Difficult Conversations at Work Like a Pro

Difficult Conversations at Work

Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]

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Small Business Project Management

4 Tips for Devising an Effective Small Business Project Management Plan

Small Business Project Management

In business, setting goals and working to achieve them is a constant. Business projects require different amounts of work, staff involvement, and budgets. To make sure you set goals for projects on a case-by-case basis, you can create small business project management plans. Learn about project management basics, why it’s important for small businesses, and […]

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How to Improve Employee Engagement

How to Improve Employee Engagement

How to Improve Employee Engagement

Only 32% of U.S. employees are engaged at work, according to Gallup. Without engaged employees, you’ll start to see a drop in productivity and quality of work. And, you’ll see a spike in turnover rates. You need to know how to improve employee engagement to combat these issues.

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