Great. You got a negative online review that’s now readable by everyone—current and potential customers alike. Before hastily typing out a response you may regret later, learn how to respond to a bad review. You just may be able to turn the situation into a marketing opportunity and keep the disgruntled customer.
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Rachel Blakely-Gray

8 Not-so-tricky Tips for Starting a Business, from Successful Small Business Owners
What’s the magic formula for business success? Well (cue incorrect buzzer noise from game show), there isn’t one. But there are tips for starting a business that you can use to reach your unique business success formula.
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Can You Run a Business Out of an Apartment or Other Rented Property?
Maybe you had a commercial property for your business and closed it up to work out of your home and save on overhead. Or, perhaps you’re just starting out and want to set up a home-based business and see how things go. But, what if you rent? Can you run a business out of an […]
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Crown Community Garden Grows Produce, Flowers—and a Community
For our March spotlight, we spoke with Jon Kehl, owner of Crown Community Garden.
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Texting in Business: Reply “Yes” to Confirm
You’re always on the hunt for new and improved ways to streamline business processes, like marketing and customer service. The next big thing? Texting in business.
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Want Free(ish) Advertising? Consider a Word-of-mouth Marketing Strategy
Hey there, how’d you hear about us? From a friend? Family member? Social media? Great. That’s word-of-mouth marketing in action. And if you want to reap the benefits of virtually free advertising, you might consider putting together a word-of-mouth marketing strategy.
Read More Want Free(ish) Advertising? Consider a Word-of-mouth Marketing Strategy
Need a Good Read and a Break from the Screen? Step Into Second Time Books
For the January spotlight, we spoke with Brandon Hartman, owner of Second Time Books.
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The Big Money Question: What Do Customers Want?
Why do customers choose your competitors instead of you? It could be because you’re not giving them what they want. So, what do customers want?
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9 Entrepreneur Habits Holding You Back from Business Success
New Year’s resolutions are all about cutting out bad habits. Making yourself healthier. Pushing yourself. Bettering yourself. Making yourself happier. But why reserve these types of resolutions for January 1? Why not identify bad habits and cut them out whenever you can?
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LEAP Empowers Women to Spring to New Heights
At Patriot Software, we’re committed to providing accounting software and payroll that lets small business owners keep their time and money for what they love: running their business!
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