Guest Author:

Brayn Wills

Brayn Wills currently holds the position of knowledge management manager at ProProfs. He is responsible for creating unique and relevant content on knowledge base tools and keeping track of the latest developments in the realm of knowledge management. In his free time, he is either reading a new book or exploring offbeat destinations.

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6 Tips to Boost Your Website’s Knowledge Base

The traditional customer support approach is dying a slow death, with more and more companies switching to advanced techniques of providing excellent support. When it comes to small business, the self-help strategy is the perfect way to help clients.