Author:

Rachel Blakely-Gray

As Patriot's Content Manager, Rachel is responsible for planning and creating useful, actionable content for Patriot’s marketing department.

How to Build a High-performing Team: 6 Steps to Springboard You to Success

You’ve likely heard the saying, Nothing worth having comes easy. When it comes to developing your workforce, understand that you won’t just happen upon the perfect team. As the leader of your business and staff, you need to know how to build a high-performing team.

7 Handling Stress at Work Tactics

Handling stress at work is critical for your (and your company’s) health. Approximately 60% of workers experience stress three or more work days per week. And, 41% of small business owners cite their companies as their top stressor.

Why Building Relationships at Work Matters (and 5 Ways to Do It)

What are the key ingredients of a thriving workplace? Veteran entrepreneurs may argue that workplace efficiency depends on employee engagement and retention. And if you want to boost engagement and retention, focus on building relationships at work.

Should Your Company Hire a Small Business Lawyer?

You can manage many business owner responsibilities on your own, such as handling day-to-day operations and making financial decisions. But sometimes, you need outside help, such as guidance from a small business lawyer.

Building Company Culture? Take These 3 Critical Steps

If you want to attract and retain employees, customers, investors, and other brand ambassadors, you need to develop an alluring company culture. But, building company culture doesn’t happen overnight.

Should You Use Business Cards for Your Small Company?

Business cards have been used by professionals for decades. As a business owner, having these cards handy might make the difference between being remembered and forgotten. But in the digital age, are business cards still relevant?

How to Improve Customer Service When You Don’t Have Time

During your entrepreneurship career, you’ve likely learned that offering stellar customer service drives traffic, purchases, and profits. But sometimes, you fall short of offering the best customer service possible. How can you improve customer service, especially when you’re a busy small business owner? Tips to improve customer service Without customers, you can’t afford to pay […]

4 Ways to Increase Collaboration in the Virtual Workplace

Most businesses encourage collaboration in the workplace as a means of driving productivity, engagement, and innovation. Employees can collaborate during meetings, over lunch, or at business get-togethers. What does business collaboration look like to you? When you think of team collaboration, you might not picture remote employees working with other remote employees or in-house staff. […]

How to Pursue Customer Conflict Resolution With a Level Head

When you own a business and deal with customers, conflict is bound to happen. We’ve all been there—an irate customer screaming into your phone or turning purple in front of the counter. And whether it’s your fault or not, knowing how to reach customer conflict resolution is imperative to your business’s reputation. Reacting poorly to […]

5 Tips for Handling Difficult Conversations at Work Like a Pro

Most business owners don’t love dealing with difficult conversations at work. But whether you’re encouraging an employee to improve their performance, asking a vendor for a payment extension, or giving bad news to a customer, having difficult conversations is bound to happen. When difficult conversations come up, you need to be ready to handle them […]