Employers aim to build talented and dedicated workforces. You might ask the employees on your payroll how they like working at your company. Though you want satisfied workers, happy employees aren’t necessarily productive. You need to understand employee satisfaction vs. employee engagement.
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As a small business owner, you want your customers to be happy. You also want your employees to be happy. But, have you ever thought about the connection between the two? Employee engagement and customer service Employee engagement and customer satisfaction are extremely related. Think about it—when employees like their jobs, they do good work. […]
You often hear that you’re “only as good as the people you hire.” There’s no doubt this phrase is true, especially when we’re talking about small businesses. But, what you don’t hear as often is that continuing training and encouraging employee development is just as important as hiring, if not more so.
This column was originally published on Entrepreneur.com on 4/18/2016. Early in my career, before I became my own boss and the CEO of Patriot Software, I was a hard charging mover and shaker. I did whatever was necessary to get the job done. I took no prisoners, offered no quarter to failure, and if my […]
As a small business owner, you need to make sure your business is running smoothly. This can be challenging if your team isn’t collaborating well. Use simple team building activities to get your employees working together. Team building strategies for small business owners Sometimes, getting everyone on payroll to operate as a team is difficult. […]
If your business has multiple departments or even just employees who do vastly different tasks, you must be aware of interdepartmental communication. Even at small businesses, where it’s easier to communicate with co-workers, there are ways to improve communication between departments.
Promoting a small business can be tough (and expensive). How do you get customers to fall in love with your products and services without breaking the bank? Use a brand recognition strategy to boost business with word-of-mouth marketing. What is your brand? Sometimes, small business owners struggle to understand what a brand is. But, the […]
No two employees are the same. Your employees have different backgrounds, experiences, and mindsets. They work at different paces and have varying strengths and weaknesses. A diverse workforce is great for small business, but employee differences can also cause conflict.
As a small business owner, you naturally want to lead your business towards success. The way you choose to lead your team has a huge impact on your company. Fostering effective teamwork in an organization is an important step in building a strong workforce. You need to know how to be a team player at […]
Does your small business workforce operate as a team? If not, your business could be suffering. Teamwork in the workplace is essential to run efficiently. You need to know how to build teamwork among your employees. Building teamwork in the workplace Are you a small business leader looking to bring your team together? Try these […]
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