Andrew Freiman

Rate This Article 10/10: What Does CSAT Stand For?

With all the choices that customers have, keeping them happy is more important than ever. Unhappy customers may leave for other businesses and/or give you negative reviews online. Customer satisfaction scores, or CSAT scores, are a quick and easy way to check in with your customers and see how they feel about your business or […]

Sign on the Dotted Line: Types of Contracts in Business

Contracts are legally binding agreements made between two parties. For a business, contracts help make sure you get what you pay for and can protect you from certain liabilities. As a business owner, you’ll come across a wide variety of contracts. Read on to learn about types of contracts in business. What is a contract? […]

Patriot’s Picks: The Best Small Business Articles

Here are our top article picks for the month of June. We hope you find them as useful and interesting as we did.

Please Hold. How Important Is Customer Support, Anyway?

You’ve probably been on hold with a customer support representative before. And, sadly, it may not have gone great. You aren’t alone. Thirty-three percent of callers report that being placed on hold is the most frustrating part of customer service. Calls to customer service can be long and complicated, and emotions can get hot. But […]

What is Merchandising: The Definitive Guide to Merchandising in 2022

Maybe you’re planning on opening up a new store or you just need to spruce things up for the upcoming season. Whatever questions you have about merchandising, we’ve got you covered. Read on to learn exactly what is merchandising and how to harness its power both in-store and online for 2022.